Effective Date: 18 April 2026
Last Updated: 20 April 2026
Welcome to Aptly (“Aptly,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Aptly mobile app, website, and related services.
By using Aptly, you agree to the practices described in this Privacy Policy.
Introduction
At Aptly, we value your privacy and are committed to protecting your personal information. Aptly is a healthcare platform that connects patients, clinics, hospitals, doctors, and healthcare professionals through appointment booking, live token tracking, clinic discovery, and healthcare management tools. By using our app, website, or services, you agree to the practices described in this Privacy Policy
How We Use Your Information
We use your information to create and manage accounts, enable bookings, process live queue updates, send reminders and notifications, improve search results, manage clinic operations, provide support, enhance platform performance, and comply with legal obligations. Your data helps us deliver a smoother and more efficient healthcare experience.
Location Access
With your permission, Aptly may use your location to show nearby clinics, doctors, and healthcare services, improve search accuracy, and calculate travel distance. You can disable location access anytime through your device settings.
Notifications
We may send notifications such as booking confirmations, appointment reminders, live token updates, delays, cancellations, skipped token alerts, and important service announcements. Promotional notifications may also be sent if enabled by you. Notification preferences can be managed in the app settings.
Data Sharing
We do not sell your personal information. We may share relevant data with clinics, hospitals, doctors, or healthcare professionals to process appointments and provide services. We may also work with trusted third-party providers for hosting, analytics, notifications, payment processing, and customer support. Information may also be disclosed if required by law or to protect user safety and platform integrity.
Data Security
We use industry-standard security measures such as encrypted communication, secure servers, access controls, role-based permissions, monitoring systems, and backups to protect your data. While we strive to keep your information secure, no digital system can guarantee absolute security.
Data Retention
We keep your data only for as long as necessary to provide our services, maintain records, comply with legal obligations, resolve disputes, and improve operations. You may request account deletion, subject to applicable laws and required record retention.
Your Rights
You may have the right to access, update, correct, or delete your personal data, withdraw consent, manage notifications, or request a copy of your information. To exercise these rights, you may contact us using the details below.
Children’s Privacy
Aptly is not intended for use by children without parental or guardian supervision, in accordance with applicable laws.
Third-Party Services
Our platform may contain links or integrations with third-party websites or services. We are not responsible for their privacy practices, and users should review their policies separately.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our platform with the revised effective date. Continued use of Aptly after updates means you accept the revised policy.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
Email: support@aptly.app
Website: www.aptly.app
Consent
By using Aptly, you consent to this Privacy Policy and our data handling practices.
