From first search to follow-up in a few simple steps
Patients discover and book. Providers publish once and run their day from one dashboard. Both sides work from the same booking records.
Seven steps from search to follow-up
Search
Look for a provider, doctor, specialty, service, test, scan, package or neighbourhood.
Explore
View published services, facilities, photographs, prices and preparation instructions.
Check availability
See available slots when the provider has published scheduling data.
Book
Choose a slot or token, enter your details and confirm. Confirmation appears after the backend accepts the booking.
Track
Follow your booking and, where supported, the live queue with tokens ahead and an estimated wait.
Visit or receive home service
Arrive at the right time, or receive eligible home sample collection or home healthcare.
Follow up
Manage cancellations or rescheduling per the provider's policy and view your booking history.
Publish once. Run everything from one dashboard.
Register and onboard
Join through partner.aptly.care. Only the modules relevant to your provider type are shown.
Build your profile
Add services, facilities, doctors, opening hours and photographs from the master catalogue.
Set schedules
Configure availability, slots and queues so patients can only book what you can deliver.
Receive bookings
Online, phone and walk-in bookings all land in the same records.
Run the day and share
Manage the queue, answer enquiries and share your profile by QR code and links.
One shared system behind every booking
Every channel, one backend
All supported booking channels use the same underlying booking, schedule and queue records. Separate channels never keep independent appointment inventories, which is how duplicate or conflicting bookings are avoided.
- Patient mobile app
- Patient web app
- Public clinic profile
- Service-specific links
- Clinic QR code
- Service QR code
- WhatsApp links
- Social media links
- Google Business Profile links
- Phone bookings by staff
- Walk-in bookings by staff
Booking statuses
Aptly Care uses only the statuses a provider's workflow actually supports.
- Pending confirmation
- Confirmed
- Checked in
- In queue
- In consultation
- Completed
- Cancelled
- No-show
Your Questions Answered
Find clear answers and solutions to all your questions quickly.
Is a booking confirmed immediately?
A booking is confirmed only after the backend has validated availability. You then receive a booking reference and any instructions.
What happens if I tap Book twice?
Aptly Care uses server-side validation and safeguards against repeated taps, network retries and simultaneous bookings, so duplicate bookings are prevented.
Can I use the web app without a mobile account?
Yes. Web booking works without installing the mobile app, and secure verification can later link your web bookings to a mobile account.
Better clinics. Easier care.
Find healthcare near you, or bring your clinic, laboratory or practice onto Aptly Care.