We check four things
- The provider offers home collection
- Your address is within the service area
- The selected tests are eligible
- A collection slot is available and confirmed
Not every test or imaging procedure can be done at home.
Home sample collection
Diagnostic tests, collected where the patient is
Designed for bedridden patients, older adults and anyone who finds travelling to a collection centre difficult.
Patient flow
How home collection works
Pick tests
Select a test, profile or package.
Choose a laboratory
Only labs offering home collection are shown.
Enter your address
Confirm it is inside the service area.
Choose a slot
Select an available date and time.
Review fees
See the price and any collection or travel fee.
Submit and track
Get confirmation and follow the collection status.
Eligibility and status
Statuses you may see
Only statuses supported by the real workflow are shown.
- Request submitted
- Pending confirmation
- Confirmed
- Collector assigned
- On the way
- Sample collected
- Processing
- Report ready
- Completed
- Cancelled
Privacy and safety built in
- Patient addresses and contact details are protected
- Only necessary personal information is collected
- Access is limited to authorised personnel
- Medical reports are never exposed through predictable or public URLs
- Collection is performed by appropriately qualified staff
- Cancellation and preparation policies are clear
Common Questions
Your Questions Answered
Find clear answers and solutions to all your questions quickly.
Who can use home collection?
Anyone whose chosen laboratory offers it for the selected tests and whose address is inside its service area.
Will I know the cost beforehand?
Yes. The service price and any collection or travel fee are shown before you confirm.
Can I cancel?
Yes, following the provider's cancellation policy, which is shown during booking.
How do I receive my report?
Through the supported provider workflow, where report access is available.