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Common Questions

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What is Aptly Care?

Aptly Care is a connected healthcare platform. Patients can find nearby clinics, hospitals, doctors, laboratories and scanning centres, explore services and packages, book appointments, track live tokens and request eligible home healthcare. Providers manage their profile, services, schedules, bookings and queues in one place.

Do I need to install an app to book?

No. The patient web app at app.aptly.care lets you discover providers and book without installing anything. Installing the Aptly Care mobile app is an optional next step.

In which ways can patients book?

Through the web app, the mobile app, a clinic's own booking page linked from its Google presence, a booking link on the clinic's WhatsApp number, phone calls entered by staff in the dashboard, and QR codes or social links. Every channel feeds the same queue.

Is AI available in Aptly Care?

Not yet. Aptly AI is planned: assistants for WhatsApp, Instagram and phone calls that book appointments, and AI-guided care navigation. It helps people find the right specialty and available doctors and does not diagnose.

Does Aptly Care show real-time availability?

Availability is shown only when it comes from the provider's own scheduling data. If a provider has not published reliable availability, the service is shown as available by enquiry or confirmation required instead of being guaranteed.

How does live token tracking work?

When a clinic supports it, you receive a token after booking and can see the token being served, the tokens ahead of you, an estimated wait and when the queue was last updated. Estimates are clearly distinguished from confirmed times.

Can I get blood tests done at home?

Eligible tests can be collected at home when a participating laboratory offers home collection, your address is inside its service area and a collection slot is available. Not every test or scan can be done at home.

How can clinics show their services beyond posters?

Clinics publish services, facilities, photographs and prices once on their Aptly Care profile. The same information appears in the patient apps, the public clinic page and QR code destinations, so updating a profile does not require printing a new QR code.

Which healthcare providers can join?

Clinics, hospitals, doctors, laboratories, scanning centres and eligible home healthcare providers can join through the partner dashboard. Providers see only the modules relevant to their type.

How does Aptly Care make clinics, labs and scanning centres more visible?

Providers get a public Aptly Care profile that patients can find when they search nearby by provider, doctor, specialty, service, test, scan or package. Profiles can also be shared by link and QR code, and public pages are built to be found by search engines.

Can providers show their services, facilities and prices?

Yes. Clinics, labs, scanning centres and home healthcare providers publish services, facilities, photographs, descriptions and prices (or price-on-request) once, and the same information appears in the patient apps, the web app, the public profile and QR destinations.

Can labs and scanning centres list tests, scans and packages?

Yes. They can publish tests, scans and packages with prices, preparation instructions and available slots, and offer centre visits or eligible home sample collection.

How can Aptly Care help my clinic or lab grow?

By putting your services in front of patients searching nearby, taking online bookings around the clock, supporting packages and home collection, reducing repetitive enquiries, and showing profile views, bookings and referral sources in analytics. Growth depends on your services and your area.

Can Aptly Care help my clinic or lab get more patients?

Yes. Aptly Care helps more nearby patients discover and book you, with a public profile, searchable services, tests and packages, online bookings at any hour, QR and link sharing, and pages built to be found by search engines. The more complete and up to date your profile, the more it can help. Results vary with your location and competition.

Where is Aptly Care available?

Aptly Care is starting in Kerala, India. Coverage grows as more providers join the platform.

How do I get started?

Patients can start at app.aptly.care. Providers can register at partner.aptly.care or contact the Aptly Care team through the website.

Can I cancel or reschedule a booking?

Yes, according to the provider's cancellation and rescheduling policy, which is shown during booking.

Who can see my bookings?

Only you and the authorised staff of the provider you booked. Booking details are never exposed through predictable IDs.

How do I delete my account?

Follow the steps on the delete account page: request deletion in the app, by email or through our contact form.

Still need help?

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